Transcription Display Policy

Overview

The Transcription Display Policy allows organizations to control transcription display behavior in session recordings. When enabled, this policy overrides individual session transcription display preferences to ensure compliance with organizational requirements.

How It Works

Hierarchy

1. Account Level (Highest Priority)

2. User Preference (Only applies if account level is not set)

Enforcement Modes

None (0)

No enforcement is applied. Transcription display settings can be freely changed at the session level.

On (1)

Transcription display is enforced as enabled:

• Transcriptions are always shown in all session recordings

• This setting cannot be changed at the session level

• Applies to all sessions under the account

Off (2)

Transcription display is enforced as disabled:

• Transcriptions are not shown in session recordings

• This setting cannot be changed at the session level

• Applies to all sessions under the account

Configuration

Account Level

Set via Panel → Settings → Policy Management

Important Notes

For API Integration

• Transcription display parameters sent via API are accepted and stored

• If an enforcement policy is active, values are overridden

• No API errors will occur, but the enforced policy takes precedence